Client Support Channels
A One–Hour Support Ticket Response Guarantee
All your support requests will be replied to within maximum sixty minutes after the trouble ticket or email has been received. If your case calls for further assistance from a server administrator, we’ll direct the ticket or the e–mail to the person in charge, right away then leave a comment to inform you that more time will be required for reaching a solution. And if you take advantage of our Optional Managed Services package, all of the services included there will be performed whenever you prefer.
A First–Class Customer Care Service
We will be at your disposal 24/7 to reply to any inquiries that you may have related to our Control Panel or any of the apps that we have pre–installed on your behalf on the dedicated server. If you also require help with server management procedures, you can have a glance at our Optional Managed Services package, which includes data backup hard disk space, Operating System updates on a weekly basis, server monitoring and rebooting procedures, as well as troubleshooting and installation procedures
An Easy–to–Navigate Help Section
Our Control Panel is preinstalled for each Linux dedicated hosting server. Among its characteristics is a rather convenient integrated knowledge base that will walk you step by step on how to use it. Most how–to articles in addition video versions that demonstrate all the operations that you can carry out in a very illustrative manner. You will find the how–to articles and the video tutorials in the top right corner of each Control Panel section.