Although this is not the mainaspect for you to recognize a trustworthy website hosting supplier from a bad one or a reseller from an actual provider, the option to call and consult with a live person is a sign that you are not using the services of a one-person service provider and that you'll be able to reach somebody if you're looking for support. The phone support for website hosting services may range from basic to dedicated, so the problems that can be resolved with a call differ depending on the company. Usually, these issues are simpler and include billing or first level tech issues since more difficult tasks generally need a support ticket where both you and the system administrators can follow what is going on with a given issue. Still, having the option to call your service provider will save you considerable time and efforts for the multitude of small things which may eventually show up at the time you manage your website hosting account.
Phone Support in Website Hosting
As we have live telephone support 14 hrs per day, you're able to call us and talk with our customer support agents to get more info about any of the Linux website hosting that we supply and ensure that our servers meet the system requirements for your web sites prior to purchasing anything. For your benefit, we now have telephone numbers on three different continents so that you are able to call the one nearer to you - in the U.S.A., the United Kingdom or Australia. If you are already an existing customer, you can call about general and billing issues, and even about some tech matters. If the situation is strictly technical or it can take more time to analyze, you will have to go through our ticketing system, which will allow both you and our technical support crew to monitor the details supplied by both sides.