If you have a site, a problem might always occur and it does not automatically need to be related to the hosting service itself. For instance, something might go wrong when you update an app or some important data may be edited or deleted by accident. No matter what the essence of the problem might be, you will have to contact the respective client care staff and request them to restore a backup or to assist you in dealing with the problem that you are encountering. How timely they will do it will determine the amount of time that your sites will be down. For given websites like social networking sites or shopping portals, an oft-repeated unavailability often equals lost visitors and cash. This is why, it is very important for you to use the services of a hosting company that offers not only a very good client support service, but also a quick one.

One-Hour Response Guarantee in Website Hosting

Our Linux website hosting include a one-hour reply guarantee, which means that irrespective of what question or issue you might have, we will always be there to help you out. In reality, it rarely takes more than half an hour to get a problem solved or a question answered, and this is valid for both sales and technical matters. Our client support engineers are available 24-7, even on holidays and weekends, which suggests that you will always obtain swift assistance. We are aware of how valuable time can be, so by the time we respond to your support ticket or email, we’ll have probed into the issue and, if we haven’t figured out a solution, we will provide you with more details on what you need to do on your end, if the case demands this. With our support service, you can be certain that there will be somebody to help you instantly, irrespective of the hour.