A live chat is a real-time method of communication between a web hosting supplier's support crew and its customers. It is an efficient way to receive some information about the website hosting services or get some problem resolved since you're talking with a live representative. The benefits of using a live chat service rather than calling or opening a trouble ticket are the smaller chance of mistakes when you exchange data like usernames or domain names, the faster response time because the communication is real-time and the fact that you don't have to stay on the chat all the time - you'll be able to do something different while the agent investigates the issue involved. Also, you are able to connect with a live chat room from any kind of computer that is connected to the Internet, avoiding the telephone fees that you'll need to pay if you're calling to another country.

Live Chat Support in Website Hosting

We provide a live chat support service for all of the Linux website hosting that we offer and we're able to support you with almost everything in real time. In case you do not have an account with our company yet, we are able to provide you with more information about the packages in order to help you to select the most appropriate package. In case you are a current customer, we can help you with any billing or general issue along with with multiple common technical issues, for instance an e-mail address setup in a desktop e-mail client. If you cannot call us for whatever reason or you're in some country where we do not have a local phone number, the live chat is the best option to contact us. Needless to say, some situations need extra time to examine and test, therefore you'll need to open a support ticket to our technicians, but nonetheless, we're able to save you time and help you with quite a lot of problems on the chat.