A ticketing system is the most widely used communication channel that hosting companies offer to their clients. It’s usually part of the billing account and is the easiest way to solve an issue that takes some time to investigate or that has to be escalated to a server administrator. Thus, all replies contributed by either side will be stored in the exact same location in case someone else wants to work on the problem in question and the information in the ticket will be accessible to all parties. The negative side of using a ticketing system with most hosting platforms is that it’s not part of the web hosting Control Panel, which means that you will have to sign in and out of at least two accounts in order to carry out a certain procedure or to touch base with the company’s technical support team. If you want to manage several domains and each one of them is hosted in a different account, you’ll need to use an even larger number of accounts simultaneously. Plus, it can take a substantial period of time for the hosting provider to answer your ticket.

Integrated Ticketing System in Website Hosting

The ticketing system that we’re using for our Linux website hosting is not separate from the web hosting account. It’s an integral part of our full-featured Hepsia hosting Control Panel and you’ll be able to access it at any particular moment with just several clicks of the mouse, without ever logging out of your account. The ticketing system includes a quick-search box, so you can track down any ticket that you have already submitted, if required. Moreover, you can see knowledge base articles that are relevant to different problem categories, which you can choose, so you can find out how to resolve a specific problem even before you send a ticket. The ticket response time is no more than one hour, which means that you can get timely assistance at any given moment and if our customer care team recommends that you should do something within your account, you can do it instantaneously without having to log out of the Hepsia Control Panel.