Integrated Ticketing System in Website Hosting
The ticketing system that we’re using for our Linux website hosting is not separate from the web hosting account. It’s an integral part of our full-featured Hepsia hosting Control Panel and you’ll be able to access it at any particular moment with just several clicks of the mouse, without ever logging out of your account. The ticketing system includes a quick-search box, so you can track down any ticket that you have already submitted, if required. Moreover, you can see knowledge base articles that are relevant to different problem categories, which you can choose, so you can find out how to resolve a specific problem even before you send a ticket. The ticket response time is no more than one hour, which means that you can get timely assistance at any given moment and if our customer care team recommends that you should do something within your account, you can do it instantaneously without having to log out of the Hepsia Control Panel.