The customer support that you can get from your website hosting provider is very important, regardless if you have pre-sales questions and you are not a customer yet, or you have some technical issue with a current account. Prompt and clear information about a question or an issue will save you lots of time and efforts, not mentioning that this can often be an indicator that you're ordering from an actual hosting provider not from a reseller. If you purchase a hosting account through a company that does not own its servers and it cannot access them directly, it is almost certain that you will wait for a few days so as to get a response to your query, therefore your websites may stay offline for a long time. However, a supplier that offers numerous ways of communication and has a tech support staff available all the time will assist you to right away and help you minimize or fully avoid any downtime and possible losses.

24/7 Customer Support in Website Hosting

All of our Linux website hosting feature 24/7/365 pre-sales, customer and technical support, so regardless of whether you are inquiring for our web hosting services before you make a purchase or you are a current customer and you have a question or some difficulty, you can contact us at any time, which includes weekends and holidays. We have numerous channels to get in touch with us - a couple of phone lines around the world for your convenience and live chat support for pre-sales, billing and general questions; email messages as well as support tickets for more complex matters or any matters that require additional time to investigate and take care of. Unlike a number of other website hosting suppliers, our trouble tickets come with a guaranteed max reply time of just one hour, so whatever the issue is, it will be resolved in a timely manner and you won't waste days to get something fixed.